Vosters LLC d/b/a Matinee Social Club

Last Updated: September 30, 2026

Vosters LLC d/b/a Matinee Social Club (“Matinee Social Club,” “Matinee,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, combine, disclose, retain, and protect personal information when you interact with Matinee Social Club.

This Privacy Policy applies to our websites, member accounts and member portal, ticketing and event activities, email and SMS communications, customer support, marketing and advertising activities, social media interactions, and other services and systems we use to operate Matinee Social Club (collectively, the “Services”).

1. INFORMATION WE COLLECT

Information You Provide

Depending on how you interact with Matinee, you may provide information such as:

• Name;

• Email address;

• Phone number;

• Birthdate;

• ZIP code;

• Music, event, and other preferences;

• Account and profile information;

• Marketing preferences and consent information;

• Survey responses;

• Customer-support communications; and

• Other information you voluntarily provide.

Third-party ticketing and payment providers may collect payment information when you purchase tickets. Matinee generally does not receive or store your complete payment-card information.

Ticket, Order, and Attendance Information

When you purchase, RSVP for, or attend a Matinee event, we may receive and maintain information such as:

• Events and tickets purchased;

• Order and transaction information;

• Ticket quantities and types;

• Purchase dates and amounts;

• Event attendance and check-in information;

• Refund or transaction status; and

• Related information provided by ticketing platforms or generated through our event operations.

We may receive this information from ticketing platforms such as Eventbrite and other ticketing or venue partners used for particular events.

Information Collected Automatically

When you use our websites, member portal, emails, advertisements, or other digital Services, we and our service providers may collect information such as:

• IP address;

• Device and browser information;

• Pages viewed;

• Links or features used;

• Referring pages or URLs;

• Advertising and campaign identifiers;

• Email delivery, open, and click information;

• Cookie and pixel information; and

• Other usage and interaction information.

We may use cookies, pixels, and similar technologies for website functionality, analytics, marketing measurement, personalization, retargeting, and related purposes.

2. MEMBER ACCOUNTS AND UNIFIED CUSTOMER PROFILES

When you create a Matinee account or otherwise interact with our Services, we may create and maintain a customer or member profile associated with you.

We may combine information you provide directly with information obtained through your interactions with Matinee and information received from our service providers and ticketing platforms.

For example, when the email address associated with a ticket purchase corresponds with the email address associated with a Matinee member account, we may associate that ticket purchase, transaction, or attendance information with the member profile.

A member or customer profile may therefore contain information collected from multiple interactions with Matinee, including profile information, preferences, ticket purchases, transaction history, event attendance, communications, and marketing engagement.

We use these combined records to operate the member experience, understand our customers, provide customer service, improve our events and marketing, personalize communications and recommendations, and conduct the analytics described below.

Information displayed in a member account may not represent every interaction or transaction a person has had with Matinee, and information received from third-party platforms may occasionally be incomplete, delayed, or inaccurate.

3. HOW WE USE INFORMATION

We may use personal information to:

Provide Our Services

• Create and maintain member accounts;

• Authenticate users;

• Associate eligible ticket and attendance records with member profiles;

• Process and administer events and transactions;

• Provide account functionality;

• Respond to customer-support requests; and

• Send important account, ticket, event, and service communications.

Marketing and Communications

Subject to applicable law and your communication preferences, we may:

• Send promotional emails;

• Send promotional SMS messages where you have provided the required consent;

• Recommend events;

• Send information about upcoming events and experiences;

• Create customer segments;

• Personalize communications; and

• Measure marketing effectiveness.

You can unsubscribe from promotional email using the unsubscribe link included in our messages.

You can opt out of promotional SMS communications by following the instructions provided in our messages or Mobile Terms of Service.

Analytics and Business Intelligence

We use customer, member, transaction, attendance, marketing, and other information to understand and improve our business.

This may include:

• Measuring ticket sales and event performance;

• Understanding customer demographics, preferences, and behavior;

• Analyzing repeat attendance and purchasing patterns;

• Measuring marketing and advertising performance;

• Creating internal dashboards and reports;

• Developing customer segments;

• Identifying trends and opportunities;

• Improving programming, events, marketing, and member experiences; and

• Conducting other internal business analysis.

Where appropriate, we may use aggregated, statistical, or de-identified information for these purposes.

Advertising

We may use certain information with advertising and measurement providers to:

• Measure advertising effectiveness;

• Retarget people who have interacted with Matinee;

• Create or use advertising audiences;

• Understand campaign performance; and

• Reach audiences who may be interested in Matinee.

Security and Legal Purposes

We may use information to:

• Authenticate users;

• Prevent fraud and abuse;

• Protect our systems, customers, events, and business;

• Investigate security incidents;

• Enforce our agreements;

• Resolve disputes; and

• Comply with applicable legal obligations.

4. ANALYTICS, AUTOMATION, AND AI-ASSISTED TOOLS

We may use software, automated systems, analytics tools, and artificial-intelligence-assisted technologies to help operate, develop, analyze, secure, and improve Matinee Social Club.

These tools may assist us with activities such as:

• Software development and maintenance;

• Data analysis;

• Internal reporting and dashboards;

• Identifying trends or patterns;

• Marketing and business analysis;

• Customer segmentation;

• Operational automation; and

• Improving our Services.

Where third-party technology providers process personal information on our behalf, we seek to limit access to information reasonably necessary to provide their services and use providers and configurations designed to protect the confidentiality and security of the information.

We do not sell personal information to artificial intelligence providers for their own marketing purposes.

5. HOW WE DISCLOSE INFORMATION

We may disclose personal information to service providers and other parties that help us operate Matinee, including:

Technology and Infrastructure Providers

Providers of cloud hosting, databases, authentication, website infrastructure, software development tools, analytics, security, and related technology services.

Ticketing and Payment Providers

Ticketing platforms, payment processors, and related providers involved in processing transactions and administering events.

Marketing and Communications Providers

Providers that help us deliver email, SMS, customer communications, marketing automation, and related services.

Advertising and Analytics Providers

Advertising platforms and measurement providers used for campaign delivery, audience creation, retargeting, attribution, and performance measurement.

Event Operations Providers

Venues and other service providers where information is reasonably necessary to administer an event, provide services, maintain safety, or resolve an operational issue.

Professional and Legal Purposes

We may disclose information to professional advisers, law enforcement, government authorities, courts, or other parties where reasonably necessary to comply with law, protect our rights or safety, investigate wrongdoing, or enforce our agreements.

Business Transactions

If Matinee or Vosters LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be disclosed or transferred as part of that transaction subject to applicable law.

We do not sell personal information to venues, sponsors, or unrelated third parties for their own direct marketing purposes.

We do not share SMS opt-in consent with third parties for their own marketing purposes.

6. EMAIL AND SMS COMMUNICATIONS

You may choose to receive marketing communications from Matinee.

Promotional email and SMS preferences are managed separately from communications reasonably necessary to administer your account, transaction, ticket purchase, or event participation.

You may unsubscribe from promotional email through the unsubscribe link included in our emails.

You may opt out of promotional SMS messages by replying STOP or using another opt-out method provided in the applicable message.

Additional terms governing our SMS program are available in our Mobile Terms of Service.

We may retain information concerning your communication preferences, consent, subscriptions, and opt-out requests as reasonably necessary to honor those choices and maintain compliance records.

7. COOKIES, PIXELS, AND DIGITAL ADVERTISING

We and our service providers may use cookies, pixels, and similar technologies to:

• Operate website functionality;

• Maintain sessions and account functionality;

• Understand use of our Services;

• Measure website and campaign performance;

• Understand conversions;

• Personalize content and communications;

• Support advertising and retargeting; and

• Improve our Services.

Some third-party platforms may process information according to their own privacy policies when you interact with their services.

8. LOCATION INFORMATION

We may collect ZIP code or similar location information that you voluntarily provide for purposes such as understanding geographic trends, planning events, and personalizing recommendations.

Unless otherwise disclosed at the time of collection, we do not intentionally collect continuous or precise GPS location through the Matinee member portal.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing member accounts and Services;

• Maintaining transaction and event records;

• Conducting internal analytics;

• Maintaining business and accounting records;

• Complying with legal obligations;

• Preventing fraud and abuse;

• Resolving disputes; and

• Maintaining records of marketing consent and opt-out requests.

Unsubscribing from marketing communications does not automatically delete your Matinee account, transaction history, attendance history, or other information that we have a legitimate business or legal reason to retain.

We may retain limited information relating to unsubscribe or opt-out requests to ensure those requests continue to be honored.

You may request deletion of eligible personal information by contacting help@matinee.club. We may retain information where reasonably necessary for legal compliance, accounting and transaction records, security, fraud prevention, dispute resolution, enforcement of our agreements, or other lawful purposes.

10. YOUR CHOICES AND PRIVACY REQUESTS

Depending on applicable law and the nature of your relationship with Matinee, you may request that we:

• Provide information about personal information we maintain about you;

• Correct inaccurate information;

• Delete eligible personal information; or

• Update your communication preferences.

Requests may be submitted to help@matinee.club.

We may need to verify your identity before completing certain requests.

Certain information may be exempt from deletion or other requests where retention or processing is permitted or required by law.

California Residents

California residents may have additional rights under applicable California privacy laws, including rights relating to access, correction, deletion, and certain disclosures or uses of personal information.

Requests may be submitted to help@matinee.club.

International Users

If applicable privacy laws provide you additional rights concerning your personal information, you may contact us at help@matinee.club to exercise those rights.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include access controls, authentication, secure infrastructure, restricted administrative access, and other safeguards appropriate to the nature of the information we maintain.

No method of transmission, storage, or information-security system can be guaranteed to be completely secure.

If you maintain a Matinee account, you are responsible for protecting access to your account and authentication credentials and should notify us if you believe your account has been accessed without authorization.

12. THIRD-PARTY SERVICES AND LINKS

Our Services may integrate with or link to third-party websites, ticketing platforms, social networks, authentication providers, or other services.

Those third parties may independently collect and process information according to their own privacy policies. Matinee is not responsible for the privacy practices of third-party services that operate independently from us.

13. CHILDREN'S PRIVACY

Matinee Social Club's events are intended for adults, and our member Services are not intended for children under 18.

We do not knowingly collect personal information from children under 18 through our member Services.

If you believe a child has provided us personal information, please contact help@matinee.club.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or legal requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date above. Where appropriate, we may provide additional notice of material changes.

15. CONTACT US

For questions, concerns, or privacy requests, contact:

Vosters LLC d/b/a Matinee Social Club

Email: help@matinee.club

United States