Frequently asked questions.

Get answers to all your favorite hits like…

→  REFUNDS, TRANSFERS, & DOOR ENTRY 
→‍ ‍ TICKETING & EVENT CALENDAR
→‍ ‍GROUP & TABLE RESERVATIONS
→‍ ‍ PIZZA & FOOD
→‍ ‍ AGE REQUIREMENTS
→‍ ‍PARTNERSHIPS & PERFORMERS
→‍ ‍ VENUE INFO

Refund & Transfer Policy

  • If the ticket was purchased through Matinee’s Eventbrite, you can request a refund through Eventbrite up to 10 days before an event. After that deadline, there are no refunds.  For group purchases larger than 15 tickets refunds must be requested 15 days in advance for a full refund or a 50% refund will be given 10 day prior. (Most event companies don’t allow refunds at all, so please don’t try and abuse the policy or else we too will have to stop offering this flexibility.)

    If we have a waiting list, we’ll do our best to make exceptions, but if it’s the day of or a few days before the event, a refund is definitely not an option.

    If the ticket was purchased through one of our partner venue’s ticketing platforms (ex. Dice.fm for events at The Stranger or KYD for events at LPR), the tickets are non-refundable.

  • Unfortunately no transfers are not available for your ticket purchase. If you are unable to attend, you may request a refund by following the instructions provided above.

  • If the ticket was purchased through Matinee’s Eventbrite, yes you can transfer your ticket to someone else. You can transfer your ticket formally through Eventbrite or just have them say your name at the door for entry. 

    If your ticket is for an event at LPR, click here to view the transfer policy and instructions.

    If the ticket was purchased through another one of our partner venue’s ticketing platforms, you will need to look on their event page for their transfer policy or message them to get more information.

Sold Out Events & Door Entry

  • Probably not. While we want to accommodate everyone, we don’t want to risk overcrowding the venue and ruining the event for everyone else. If you have a special occasion, feel free to email us and we’ll do our best to accommodate and respond if we have a solution, but if we can’t, we won’t respond. 

    You can try to come at the door for most of our events but can’t guarantee entry.

  • We generally do allow very limited access at the door if space permits at our events, but it is not guaranteed as we don’t want to risk overcrowding. Door entry priority will be given to those that are +1 to a ticketed group and then on a first come first serve basis after that. 

    We recommend arriving when the event starts or about halfway through (typically 7:30ish) once we have a better grasp of no-shows. Please do not pressure our door staff to be let in as it risks overcrowding and ruining the experience for everyone.

    For Joyface events, we are stricter on the door due to the venue size. It’s a small venue with a capacity of ~100. On average, we allow 5-10 people in at the door at our Joyface events, so if you have a large group it is very unlikely that we will be able to grant everyone access and even if you just bring a +1 that doesn’t have a ticket, we cannot guarantee entry for them. So please buy your tickets early for your group.

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Ticket Icon
Ticket Icon

Ticketing & Event Calendar

  • Yes, all of our events require tickets so that people don’t have to wait in line and you can make plans knowing that you’ll 100% be guaranteed to get in. 

    Very rarely, we might do an RSVP based event with a partner, and that will be specified on the ticket page so you will know.

  • If you purchased your ticket through Matinee’s Eventbrite, you can login to your Eventbrite account in order to view your purchased tickets. You also should have received a confirmation email. If that did not arrive, please check your spam.

    For events at LPR, they use KYD ticketing. We don’t have access to their ticketing records, so to view your ticket, you need to go to the ticket page for the event that you purchased for and click the login link in the top right of that page and enter your phone number to login. Your tickets should be shown there. To find the ticketing page, either navigate to the event on our website or on LPR’s website.

    If that doesn’t work, browse their FAQs or email LPR at info@lprnyc.com and we will get back to them there ASAP.

  • If the tickets aren’t yet available on our website, we do not know when exactly they will go on sale. We’re likely waiting on final approval from the venue and staffing and will put them live as soon as we have everything locked. Join our email list or follow us on Eventbrite to get the latest updates.

  • If it isn’t posted on the site, we do not know yet.

    Generally what we do know…

    • Matinee Disco (70s-90s): Every Saturday (tickets launched ~2 months in advance)

    • Friday Feeling (old school R&B + Hip-hop): More or less every other Friday (launched ~1 month in advance)

    • Brighter Days (Vintage dance & vocal house): Monthly-ish

    • 90 vs 00s: Monthly-ish

    • Lost Gen (Gen X 80s Night): Monthly-ish

    • The Stranger: Monthly-ish

  • An Early Bird ticket is for guests that want to help us get the party started by arriving within the first 30 minutes the event starts.

  • Early Bird tickets are only for guests that will arrive within the first 30 minutes of the event start time.

    General Admission tickets are for guests that arrive anytime throughout the night.

    We ask all guests to arrive by the mid-point of the event. Otherwise we will start to allow access to our door entry guests. Once a venue is at capacity we won’t be able to allow entry to additional guests.

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Champagne Bottle Popping Icon
Champagne Bottle Popping Icon

Group & Table Reservations

  • Generally, we don’t offer group discounts as our events typically sell out weeks in advance.

  • Typically yes, but it depends on the venue. Each venue will also have different bottle or bar minimum requirements in order to reserve the space. Those policies are set by the venue and we are unable to alter them.

    See right for venue specifics:

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Pizza & Food

  • Yes, pizza is included with your ticket for all events unless specified otherwise on the event ticketing page. It is typically cheese pizza although sometimes we mix it up.

  • No, we don’t provide discounts if the pizza doesn’t arrive or if there wasn’t enough. 

    We’ve never had an order not arrive to date, so while it’ll probably happen eventually, it’s not a big concern.

    If there wasn’t enough, we’re sorry and please let us know so that we can make sure to order more for future events. We have a super advanced algorithm to calculate how much pizza to order for each event, and generally try to order more than enough, but sometimes people are just way hungrier than normal or a lot of people 

  • Typically between 7pm and 8pm for most events. For Friday events, we tend to have it delivered a bit earlier because y’all seem to be hungry right after work. For Saturday events, we typically save it for later to give y’all the energy to keep going. For large event, we typically have it delivered in multiple batches throughout the night.

  • No, sadly we’re currently unable to accommodate various diets. We dream of having a system where we know all guests dietary requirements up front and can accommodate them, but at this time, we haven’t been able to make that dream a reality.

    No, we don’t provide any discounts for those who aren’t able to eat it.

  • No. None of our venues allow other outside food to be brought in.

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    Age Restrictions    

Age Restrictions

  • Yes, someone under 30 can still get in as long as they’re 21 or older. We started as a brand for Millennials, which would include upper 20s as well, but as we’ve grown we started saying 30+ to be more inclusive. If Gen Z starts flocking to the events, we may have to start enforcing, but to date it hasn’t been a problem.

  • No, no one under the age of 21 can enter our events. We host our events at bars and clubs and it is illegal for them to allow anyone under the age of 21 into their venues. No exceptions.

  • Yes, while the core of our audience is Millennial, we have party people of all ages joining our events. For Gen X, we have started hosting a dedicated Lost Generation party. For the older crowd, we often recommend our Matinee Disco at Joyface as it has the most disco and oldies and we’ll consider a dedicated Boomer at some point potentially as well.

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Performers Venues & Partnerships  

Performers, Venues   

& Partnerships              

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VENUE INFO

  • Matinee Social Club is not a venue. We’re a community that hosts events at an array of different venues. Check out our events page to learn more.

  • It depends on the venue, but currently all of our venues offer a coat check during winter months, except for Joyface. It’s a small venue for ~100 people, so sadly they don’t have space for one.

    Expect to pay a few bucks (potentially in cash) for coat check. Price is up to the venue.